Refund & Cancellation Policy

Because each ornament is personalized, cancellations and refunds may be limited once production has begun.

Cancellations

If you need to cancel an order, contact [Support Email] as soon as possible. Requests made within [Refund Window] of payment and before production starts are more likely to be accommodated.

Refunds

Approved refunds are returned to the original payment method through Razorpay according to the payment provider's timelines. Replace placeholder values before launch after client approval.

Personalization errors

We are generally unable to remake ornaments free of charge when the personalization text was entered incorrectly by the customer. Please double-check spelling at checkout.